UPDATED UPRINT TROUBLESHOOTING GUIDE
Updated Troubleshooting Guide For Lab Managers

NEW UPRINT DRIVERS FOR CANON DEVICES
Please read carefully and download the proper CANON drivers based on your school/area as listed below. Installation instructions are also included in each driver package. You will need a driver package for 32-Bit devices, one for 64-Bit devices, and one for MAC devices.

SERVER 1 - PS1 (Print Server 1)

Richter Library
UPrint Lab Driver PS1 32-Bit
UPrint Lab Driver PS1 64-Bit
UPrint Lab Driver MAC PS1

SERVER 2 - PS2 (Print Server 2)

Law School
UPrint Lab Driver PS2 32-Bit
UPrint Lab Driver PS2 64-Bit
UPrint Lab Driver MAC PS2

SERVER 3 - PS3 (Print Server 3)

School of Architecture
School of Business Administration
School of Communications
Residence Halls
UPrint Lab Driver PS3 32-Bit
UPrint Lab Driver PS3 64-Bit
UPrint Lab Driver MAC PS3

SERVER 4 - PS4 (Print Server 4)

School of Arts & Sciences
School of Education
College of Engineering
School of Marine & Atmospheric Science
Frost School of Music
School of Nursing and Health Studies
UPrint Lab Driver PS4 32-Bit
UPrint Lab Driver PS4 64-Bit
UPrint Lab Driver MAC PS4

CANON SUPPORT HELP DESK

Call toll-free: 1-855-477-4783
Hours of operation: 8 am to 12 am (midnight), Monday through Sunday, on University business days excluding public holidays.

ORDERING TONER FOR CANON DEVICES

To order toner for your Canon MFD, please call the Canon Help Desk toll-free at 1-855-477-4783, or email them at csa_um_hd_@csa.canon.com. Please have the serial number of your device ready. Toner orders will take approximately 3 business days for delivery. Some additional tips to keep in mind:

•  Ordered toner will be delivered to the location of the device, however, you can request that it be sent to your attention also.
•  Keep track of your toner supplies to avoid running out at critical times.
•  You can order up to 5 of each toner color per serial # at one time.
•  Toner is perishable, so try to avoid over-ordering of toner.